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基本职责和责任

• Build and maintain long-term relationships with exhibitors, acting as a liaison to ensure their needs are met throughout the event cycle
• Develop and implement strategies to support exhibitor recruitment and retention, with an emphasis on increasing participation and meeting sales goals
• Initiate outreach to approved retailers and prospective exhibitors to promote available exhibit space and expand exhibitor engagement
• Provide exceptional customer service and support to exhibitors before, during, and after SDCC events
• Serve as the primary point of contact for exhibitor inquiries, responding to emails and phone calls related to exhibit space in a timely and professional manner
• Review and verify exhibitor applications for accuracy, prepare data for import, and ensure consistent formatting across platforms
• Collaborate with the Accounting Department to calculate, verify, and invoice exhibitor payments, and ensure timely processing in accordance with SDCC-established deadlines
• Monitor outstanding payments and provide follow-up communication to exhibitors to support resolution of billing issues
• Support the assignment and management of exhibit space, ensuring accurate verification and distribution of placements in accordance with SDCC-established guidelines
• Oversee placement and coordination for the Small Press Pavilion, ensuring accurate documentation and exhibitor communication is consistent 
• Assist in the design and organization of the exhibit floor plan, optimizing space layout and enhancing the overall exhibitor experience
• Collaborate with the Director of Exhibits to support exhibitor placement, participate in planning meetings, and address exhibitor-related needs
• Maintain and update exhibitor information across approved systems and databases
• Coordinate with the Exhibit Registrar to support registration-related tasks, ensuring accurate data entry, updates, and application processing
• Engage directly with exhibitors during the convention by walking the exhibit floor, offering real-time support, and addressing questions or concerns
• Ensure exhibitor compliance with SDCC-established policies and procedures, including registration protocols, payment schedules, and documentation requirements
• Track and compile exhibitor feedback post-event, providing summary reports to inform future planning and process improvements
• Provide administrative support to the Exhibits Department as needed, including preparing internal reports, scheduling meetings, and organizing relevant documentation
• 履行分配的其他职责

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资格

• Minimum of 2 years experience in event sales, exhibition sales, or related industries
• Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines effectively in a detail-oriented environment
• Experience coordinating large-scale events or conferences, with a clear understanding of event logistics, exhibitor needs, and floor plan management
• Familiarity with customer relations and customer account management, including outreach, follow-up, and client retention strategies
• Proven ability to interpret and apply policies and procedures consistently and fairly across varied stakeholders
• Experience engaging with customers in person, by phone, or in writing, especially in high-volume, fast-paced settings
• Ability to collect, review, process, and present feedback and data to inform continuous improvement efforts and support strategic planning
• Demonstrated experience working cross-functionally with departments such as accounting, marketing, and exhibits to ensure seamless event execution
• Adept at reviewing applications or forms for completeness and accuracy, including data entry, formatting consistency, and error correction
• Comfortable initiating outreach and sales-related communication with potential exhibitors or retailers
• Proactive and solutions-oriented approach to resolving exhibitor concerns and challenges, with a focus on maintaining positive relationships
• Must be familiar with popular arts and culture, as well as education, and must have the ability to promote the organization’s mission, goals, and values
• Proven track record of effectively reaching targeted audiences
• Strong analytical skills for interpreting data and optimizing marketing strategies
• Ability to work independently and collaboratively with minimal supervision and problem-solve in complex situations
• 能够保持积极和专业的风度，并表现出可信、正直和保密性
• 能够在一个多元化的团队中工作，接受不同的观点和反馈，为建立一个有凝聚力、相互支持、积极向上的团队做出贡献
• 出色的人际关系和客户服务技能，能够迅速、专业地回应客户的需求和要求，尤其是在困难和/或压力较大的互动过程中。
• 出色的口头和书面沟通能力
• 了解并熟练掌握组织使用的办公系统，包括但不限于 Microsoft Office、Google Suite（G Suite，前身为 Google Apps），特别是 Google Mail（Gmail）、Google Drive、Google Docs/Sheet/Slides、Configio 和 ClickUp；以及其他常用办公软件和应用程序。 
• 熟悉或愿意学习组织使用的当前和新系统及平台
• 基本了解文书程序和系统，如记录保存和归档

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工作条件

• 专业的办公环境
• 日常使用标准办公设备 
• Standard work schedule (Monday-Friday from 9:00 am to 5:30pm)
• 必须能够根据需要在晚上、节假日和周末工作
• 活动期间可能需要留宿
• 拥挤情况（活动场所内部或外部）
• 直接（面对面）接触客户和供应商
• 可能需要在室外工作，几乎没有树荫，气温较高

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物理要求

• 该职位要求具备近距离视觉敏锐度，以便开展准备和分析数据和数字、誊写、查看计算机终端以及广泛阅读等活动。
• 偶尔在无人协助的情况下举起或移动重达 25 磅的物品，必要时弯腰或站立。
• 经常久坐、久走和久站
• 偶尔长时间站立（8-10 分钟以上）
• 长距离步行（每天多达数英里）
• 执行重复性任务，很少有休息时间

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薪资范围

• $23.50 to $25.98 hourly