Ricerca

Exhibitor Sales Specialist

Reporting to the Director of Exhibits, the Exhibitor Sales Specialist supports exhibit space sales, payment processing, and exhibitor relations. Responsibilities include managing inquiries, resolving billing issues, and assisting with exhibitor placement and onsite logistics. This role also focuses on growing exhibitor participation by identifying prospects, securing new business, and maintaining relationships with current and potential exhibitors. The Exhibitor Sales Specialist ensures a smooth and successful experience from initial outreach through event execution, while supporting overall sales goals.

Compiti e responsabilità essenziali

  • Build and maintain long-term relationships with exhibitors, acting as a liaison to ensure their needs are met throughout the event cycle
  • Develop and implement strategies to support exhibitor recruitment and retention, with an emphasis on increasing participation and meeting sales goals
  • Initiate outreach to approved retailers and prospective exhibitors to promote available exhibit space and expand exhibitor engagement
  • Provide exceptional customer service and support to exhibitors before, during, and after SDCC events
  • Serve as the primary point of contact for exhibitor inquiries, responding to emails and phone calls related to exhibit space in a timely and professional manner
  • Review and verify exhibitor applications for accuracy, prepare data for import, and ensure consistent formatting across platforms
  • Collaborate with the Accounting Department to calculate, verify, and invoice exhibitor payments, and ensure timely processing in accordance with SDCC-established deadlines
  • Monitor outstanding payments and provide follow-up communication to exhibitors to support resolution of billing issues
  • Support the assignment and management of exhibit space, ensuring accurate verification and distribution of placements in accordance with SDCC-established guidelines
  • Oversee placement and coordination for the Small Press Pavilion, ensuring accurate documentation and exhibitor communication is consistent 
  • Assist in the design and organization of the exhibit floor plan, optimizing space layout and enhancing the overall exhibitor experience
  • Collaborate with the Director of Exhibits to support exhibitor placement, participate in planning meetings, and address exhibitor-related needs
  • Maintain and update exhibitor information across approved systems and databases
  • Coordinate with the Exhibit Registrar to support registration-related tasks, ensuring accurate data entry, updates, and application processing
  • Engage directly with exhibitors during the convention by walking the exhibit floor, offering real-time support, and addressing questions or concerns
  • Ensure exhibitor compliance with SDCC-established policies and procedures, including registration protocols, payment schedules, and documentation requirements
  • Track and compile exhibitor feedback post-event, providing summary reports to inform future planning and process improvements
  • Provide administrative support to the Exhibits Department as needed, including preparing internal reports, scheduling meetings, and organizing relevant documentation
  • Eseguire altri compiti come assegnato

Qualifiche

  • Minimum of 2 years experience in event sales, exhibition sales, or related industries
  • Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines effectively in a detail-oriented environment
  • Experience coordinating large-scale events or conferences, with a clear understanding of event logistics, exhibitor needs, and floor plan management
  • Familiarity with customer relations and customer account management, including outreach, follow-up, and client retention strategies
  • Proven ability to interpret and apply policies and procedures consistently and fairly across varied stakeholders
  • Experience engaging with customers in person, by phone, or in writing, especially in high-volume, fast-paced settings
  • Ability to collect, review, process, and present feedback and data to inform continuous improvement efforts and support strategic planning
  • Demonstrated experience working cross-functionally with departments such as accounting, marketing, and exhibits to ensure seamless event execution
  • Adept at reviewing applications or forms for completeness and accuracy, including data entry, formatting consistency, and error correction
  • Comfortable initiating outreach and sales-related communication with potential exhibitors or retailers
  • Proactive and solutions-oriented approach to resolving exhibitor concerns and challenges, with a focus on maintaining positive relationships
  • Must be familiar with popular arts and culture, as well as education, and must have the ability to promote the organization’s mission, goals, and values
  • Proven track record of effectively reaching targeted audiences
  • Strong analytical skills for interpreting data and optimizing marketing strategies
  • Ability to work independently and collaboratively with minimal supervision and problem-solve in complex situations
  • Capacità di mantenere un atteggiamento positivo e professionale e di dimostrare credibilità, integrità e riservatezza.
  • Capacità di lavorare in un team eterogeneo, di accettare punti di vista e feedback diversi e di contribuire a un team coeso, solidale e positivo.
  • Eccellenti capacità interpersonali e di servizio al cliente, capacità di rispondere alle esigenze e alle richieste dei clienti con prontezza e professionalità, soprattutto in caso di interazioni difficili e/o ad alto stress.
  • Ottime capacità di comunicazione verbale e scritta
  • Conoscenza e competenza dei sistemi in ufficio utilizzati dall'organizzazione, tra cui, ma non solo, Microsoft Office, Google Suite (G Suite, precedentemente Google Apps), in particolare Google Mail (Gmail), Google Drive, Google Docs/Fogli/Slides, Configio e ClickUp, nonché altri software e applicazioni comuni per l'ufficio. 
  • Familiarità o disponibilità ad apprendere i sistemi e le piattaforme attuali e nuove utilizzate dall'organizzazione.
  • Comprensione di base delle procedure e dei sistemi impiegatizi, come la tenuta di registri e l'archiviazione.

Condizioni di lavoro

  • Ambiente d'ufficio professionale
  • Utilizza abitualmente attrezzature d'ufficio standard 
  • Standard work schedule (Monday-Friday from 9:00 am to 5:30pm)
  • Deve essere disponibile a lavorare la sera, nei giorni festivi e nei fine settimana, a seconda delle necessità.
  • Potrebbe essere richiesto il pernottamento durante gli eventi
  • Condizioni di affollamento (sia all'interno che all'esterno degli spazi per eventi)
  • Contatto diretto (faccia a faccia) con clienti e fornitori
  • Può essere richiesto di lavorare all'aperto con poca o nessuna ombra e temperature calde.

Requisiti fisici

  • Questa posizione richiede una buona acutezza visiva per svolgere attività quali la preparazione e l'analisi di dati e figure, la trascrizione, la visualizzazione di un terminale informatico e la lettura approfondita.
  • Occasionalmente sollevare o spostare fino a 25 libbre senza assistenza e piegarsi o stare in piedi come necessario.
  • Frequenti sedute, passeggiate e lunghe permanenze in piedi
  • Occasionalmente stare in piedi per lunghi periodi di tempo (8-10+)
  • Camminare per lunghi tratti (fino a diversi chilometri al giorno)
  • Esecuzione di compiti ripetitivi con poche pause

Intervallo di stipendio

  • $23.50 to $25.98 hourly