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Exhibitor Sales Specialist

Reporting to the Director of Exhibits, the Exhibitor Sales Specialist supports exhibit space sales, payment processing, and exhibitor relations. Responsibilities include managing inquiries, resolving billing issues, and assisting with exhibitor placement and onsite logistics. This role also focuses on growing exhibitor participation by identifying prospects, securing new business, and maintaining relationships with current and potential exhibitors. The Exhibitor Sales Specialist ensures a smooth and successful experience from initial outreach through event execution, while supporting overall sales goals.

Wesentliche Aufgaben und Zuständigkeiten

  • Build and maintain long-term relationships with exhibitors, acting as a liaison to ensure their needs are met throughout the event cycle
  • Develop and implement strategies to support exhibitor recruitment and retention, with an emphasis on increasing participation and meeting sales goals
  • Initiate outreach to approved retailers and prospective exhibitors to promote available exhibit space and expand exhibitor engagement
  • Provide exceptional customer service and support to exhibitors before, during, and after SDCC events
  • Serve as the primary point of contact for exhibitor inquiries, responding to emails and phone calls related to exhibit space in a timely and professional manner
  • Review and verify exhibitor applications for accuracy, prepare data for import, and ensure consistent formatting across platforms
  • Collaborate with the Accounting Department to calculate, verify, and invoice exhibitor payments, and ensure timely processing in accordance with SDCC-established deadlines
  • Monitor outstanding payments and provide follow-up communication to exhibitors to support resolution of billing issues
  • Support the assignment and management of exhibit space, ensuring accurate verification and distribution of placements in accordance with SDCC-established guidelines
  • Oversee placement and coordination for the Small Press Pavilion, ensuring accurate documentation and exhibitor communication is consistent 
  • Assist in the design and organization of the exhibit floor plan, optimizing space layout and enhancing the overall exhibitor experience
  • Collaborate with the Director of Exhibits to support exhibitor placement, participate in planning meetings, and address exhibitor-related needs
  • Maintain and update exhibitor information across approved systems and databases
  • Coordinate with the Exhibit Registrar to support registration-related tasks, ensuring accurate data entry, updates, and application processing
  • Engage directly with exhibitors during the convention by walking the exhibit floor, offering real-time support, and addressing questions or concerns
  • Ensure exhibitor compliance with SDCC-established policies and procedures, including registration protocols, payment schedules, and documentation requirements
  • Track and compile exhibitor feedback post-event, providing summary reports to inform future planning and process improvements
  • Provide administrative support to the Exhibits Department as needed, including preparing internal reports, scheduling meetings, and organizing relevant documentation
  • Wahrnehmung sonstiger zugewiesener Aufgaben

Qualifikationen

  • Minimum of 2 years experience in event sales, exhibition sales, or related industries
  • Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines effectively in a detail-oriented environment
  • Experience coordinating large-scale events or conferences, with a clear understanding of event logistics, exhibitor needs, and floor plan management
  • Familiarity with customer relations and customer account management, including outreach, follow-up, and client retention strategies
  • Proven ability to interpret and apply policies and procedures consistently and fairly across varied stakeholders
  • Experience engaging with customers in person, by phone, or in writing, especially in high-volume, fast-paced settings
  • Ability to collect, review, process, and present feedback and data to inform continuous improvement efforts and support strategic planning
  • Demonstrated experience working cross-functionally with departments such as accounting, marketing, and exhibits to ensure seamless event execution
  • Adept at reviewing applications or forms for completeness and accuracy, including data entry, formatting consistency, and error correction
  • Comfortable initiating outreach and sales-related communication with potential exhibitors or retailers
  • Proactive and solutions-oriented approach to resolving exhibitor concerns and challenges, with a focus on maintaining positive relationships
  • Must be familiar with popular arts and culture, as well as education, and must have the ability to promote the organization’s mission, goals, and values
  • Proven track record of effectively reaching targeted audiences
  • Strong analytical skills for interpreting data and optimizing marketing strategies
  • Ability to work independently and collaboratively with minimal supervision and problem-solve in complex situations
  • Fähigkeit, ein positives und professionelles Auftreten zu bewahren sowie Glaubwürdigkeit, Integrität und Vertraulichkeit zu demonstrieren
  • Fähigkeit, in einem vielfältigen Team zu arbeiten, unterschiedliche Standpunkte und Rückmeldungen zu akzeptieren und zu einem kohärenten, unterstützenden und positiven Team beizutragen
  • Ausgezeichnete Fähigkeiten im Umgang mit Menschen und im Kundenservice, die Fähigkeit, auf Kundenbedürfnisse und -anfragen prompt und professionell zu reagieren, insbesondere bei schwierigen und/oder stressigen Interaktionen.
  • Ausgezeichnete verbale und schriftliche Kommunikationsfähigkeiten
  • Kenntnis und Beherrschung der von der Organisation verwendeten Bürosysteme, einschließlich, aber nicht beschränkt auf Microsoft Office, Google Suite (G Suite, früher Google Apps), insbesondere Google Mail (Gmail), Google Drive, Google Docs/Sheets/Slides, Configio und ClickUp, sowie anderer gängiger Bürosoftware und -anwendungen 
  • Vertrautheit mit aktuellen und neuen Systemen und Plattformen, die von der Organisation verwendet werden, oder die Bereitschaft, diese zu erlernen
  • Grundlegendes Verständnis von bürotechnischen Verfahren und Systemen wie Aktenführung und Ablage

Arbeitsbedingungen

  • Professionelle Büroumgebung
  • verwendet routinemäßig Standard-Bürogeräte 
  • Standard work schedule (Monday-Friday from 9:00 am to 5:30pm)
  • Sie müssen bereit sein, je nach Bedarf abends, an Feiertagen und an Wochenenden zu arbeiten.
  • Bei Veranstaltungen kann eine Übernachtung erforderlich sein
  • Überfüllte Räume (sowohl innerhalb als auch außerhalb von Veranstaltungsräumen)
  • Direkter (persönlicher) Kontakt zu Kunden und Lieferanten
  • Es kann erforderlich sein, im Freien zu arbeiten, mit wenig oder keinem Schatten und warmen Temperaturen

Physikalische Anforderungen

  • Diese Position erfordert eine gute Sehschärfe, um eine Tätigkeit wie das Aufbereiten und Analysieren von Daten und Zahlen, das Abschreiben, das Betrachten eines Computerterminals und umfangreiches Lesen auszuüben
  • Gelegentliches Heben oder Bewegen von bis zu 25 Pfund ohne fremde Hilfe und Bücken oder Stehen nach Bedarf.
  • Häufiges Sitzen, Gehen und Stehen über einen längeren Zeitraum
  • Gelegentliches Stehen über längere Zeit (8-10+)
  • weite Strecken zu Fuß zurücklegen (bis zu mehreren Kilometern täglich)
  • Sich wiederholende Aufgaben mit wenigen Pausen durchführen

Gehaltsspanne

  • $23.50 to $25.98 hourly