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Fonctions et responsabilités essentielles

• Build and maintain long-term relationships with exhibitors, acting as a liaison to ensure their needs are met throughout the event cycle
• Develop and implement strategies to support exhibitor recruitment and retention, with an emphasis on increasing participation and meeting sales goals
• Initiate outreach to approved retailers and prospective exhibitors to promote available exhibit space and expand exhibitor engagement
• Provide exceptional customer service and support to exhibitors before, during, and after SDCC events
• Serve as the primary point of contact for exhibitor inquiries, responding to emails and phone calls related to exhibit space in a timely and professional manner
• Review and verify exhibitor applications for accuracy, prepare data for import, and ensure consistent formatting across platforms
• Collaborate with the Accounting Department to calculate, verify, and invoice exhibitor payments, and ensure timely processing in accordance with SDCC-established deadlines
• Monitor outstanding payments and provide follow-up communication to exhibitors to support resolution of billing issues
• Support the assignment and management of exhibit space, ensuring accurate verification and distribution of placements in accordance with SDCC-established guidelines
• Oversee placement and coordination for the Small Press Pavilion, ensuring accurate documentation and exhibitor communication is consistent 
• Assist in the design and organization of the exhibit floor plan, optimizing space layout and enhancing the overall exhibitor experience
• Collaborate with the Director of Exhibits to support exhibitor placement, participate in planning meetings, and address exhibitor-related needs
• Maintain and update exhibitor information across approved systems and databases
• Coordinate with the Exhibit Registrar to support registration-related tasks, ensuring accurate data entry, updates, and application processing
• Engage directly with exhibitors during the convention by walking the exhibit floor, offering real-time support, and addressing questions or concerns
• Ensure exhibitor compliance with SDCC-established policies and procedures, including registration protocols, payment schedules, and documentation requirements
• Track and compile exhibitor feedback post-event, providing summary reports to inform future planning and process improvements
• Provide administrative support to the Exhibits Department as needed, including preparing internal reports, scheduling meetings, and organizing relevant documentation
• Effectuer d'autres tâches qui lui sont confiées

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Qualifications

• Minimum of 2 years experience in event sales, exhibition sales, or related industries
• Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines effectively in a detail-oriented environment
• Experience coordinating large-scale events or conferences, with a clear understanding of event logistics, exhibitor needs, and floor plan management
• Familiarity with customer relations and customer account management, including outreach, follow-up, and client retention strategies
• Proven ability to interpret and apply policies and procedures consistently and fairly across varied stakeholders
• Experience engaging with customers in person, by phone, or in writing, especially in high-volume, fast-paced settings
• Ability to collect, review, process, and present feedback and data to inform continuous improvement efforts and support strategic planning
• Demonstrated experience working cross-functionally with departments such as accounting, marketing, and exhibits to ensure seamless event execution
• Adept at reviewing applications or forms for completeness and accuracy, including data entry, formatting consistency, and error correction
• Comfortable initiating outreach and sales-related communication with potential exhibitors or retailers
• Proactive and solutions-oriented approach to resolving exhibitor concerns and challenges, with a focus on maintaining positive relationships
• Must be familiar with popular arts and culture, as well as education, and must have the ability to promote the organization’s mission, goals, and values
• Proven track record of effectively reaching targeted audiences
• Strong analytical skills for interpreting data and optimizing marketing strategies
• Ability to work independently and collaboratively with minimal supervision and problem-solve in complex situations
• Capacité à maintenir un comportement positif et professionnel et à faire preuve de crédibilité, d'intégrité et de confidentialité.
• Capacité à travailler au sein d'une équipe diversifiée, à accepter des points de vue et des commentaires différents et à contribuer à la cohésion, au soutien et à la positivité de l'équipe.
• Excellentes compétences en matière de relations interpersonnelles et de service à la clientèle, capacité à répondre aux besoins et aux demandes des clients de manière rapide et professionnelle, en particulier lors d'interactions difficiles et/ou très stressantes.
• Excellentes aptitudes à la communication orale et écrite
• Connaissance et maîtrise des systèmes bureautiques utilisés par l'organisation, y compris, mais sans s'y limiter, Microsoft Office, Google Suite (G Suite, anciennement Google Apps), en particulier Google Mail (Gmail), Google Drive, Google Docs/Sheets/Slides, Configio et ClickUp, ainsi que d'autres logiciels et applications bureautiques courants. 
• Familiarité avec les systèmes et plateformes actuels et nouveaux utilisés par l'organisation ou volonté d'apprendre à les connaître.
• Compréhension de base des procédures et systèmes administratifs tels que la tenue de dossiers et l'archivage.

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Conditions de travail

• Environnement de bureau professionnel
• Utilisation courante d'équipements de bureau standard 
• Standard work schedule (Monday-Friday from 9:00 am to 5:30pm)
• Doit être disponible pour travailler le soir, les jours fériés et les week-ends, selon les besoins.
• Un séjour d'une nuit peut être nécessaire pendant les événements.
• L'encombrement (à l'intérieur ou à l'extérieur des espaces de manifestation)
• Contact direct (face à face) avec les clients et les fournisseurs
• Peut être amené à travailler à l'extérieur, avec peu ou pas d'ombre et à des températures chaudes.

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Exigences physiques

• Ce poste requiert une bonne acuité visuelle pour exercer une activité telle que la préparation et l'analyse de données et de chiffres, la transcription, la consultation d'un terminal informatique et la lecture approfondie.
• Soulever ou déplacer occasionnellement jusqu'à 25 livres sans aide et se pencher ou se tenir debout si nécessaire.
• rester fréquemment assis, marcher et se tenir debout pendant de longues périodes
• Occasionnellement, rester debout pendant de longues périodes (8-10+)
• Marcher sur de longues distances (jusqu'à plusieurs kilomètres par jour)
• Effectuer des tâches répétitives avec peu de pauses

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Fourchette des salaires

• $23.50 to $25.98 hourly