零售和票务助理
Retail and Ticketing Associates are the primary team members to interface with museum guests. They welcome guests to the museum, work museum programs and event rentals, sell merchandise and tour tickets, and answer general inquiries about the museum and community services from the visiting public. Retail and Ticketing Associates assist with the daily operations of the museum, including opening and closing, guest relations, sales, customer service, and special events. Retail and Ticketing Associates work to achieve sales and create an exemplary guest experience while promoting the San Diego Comic-Con mission.
基本职责和责任
Retail:
- 在协助店铺日常运营的同时，为顾客提供卓越的服务
- 与客人互动，创造娱乐、有趣、令人兴奋和难忘的体验
- Process transactions through the registers by accepting payments in the form of cash or credit card
- 执行特殊交易，如特殊订单、特殊门票销售和商店邮寄服务
- 成功遵循指示，完成博物馆和商店的运营、政策和程序
- Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed and making sure all items are accurately priced.
- 与商店管理层、视觉营销负责人和销售主管合作，维护视觉标准
- 提供优质客户服务，解决客户服务问题
- 为客户提供产品、会员和服务信息
- 履行分配的其他相关职责
Ticketing:
- Create an exceptional guest experience by assisting guests through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically, while providing an efficient and professional interaction.
- 充当服务的第一联系人；以专业和知识渊博的方式代表博物馆，确定和评估客户的需求。
- 以清晰、积极的方式向游客阐明博物馆政策。
- 向公众传达有关博物馆和巴尔博亚公园的准确信息。
- Enter consistent and accurate data within the ticketing database ensuring accounts reflect correct data and customer relationships.
- 履行分配的其他相关职责
资格
- 出色的写作、演讲、组织、人际关系和文化素养技能。
- 出色的客户服务和沟通技巧。
- Able to work a flexible schedule, evenings, weekends, and holidays.
- 组织能力强，能同时处理多项任务。
- 能够主动拦截、吸引和向客户展示产品，并能有效传达产品特性。
- 有零售、现金管理、商品推销技能和客户服务经验者优先。
- 对各种漫画和流行文化材料感兴趣并有所了解者优先考虑
- 2 年以上客户服务行业工作经验，最好在博物馆或其他文化机构工作过。
- 能够根据需要学习新的公司软件
工作条件
- 专业的办公环境
- 日常使用标准办公设备。
- 与公众的日常互动。
- Flexible availability is required based on museum operational needs.
- 必须能够根据需要在晚上、周末和节假日工作
物理要求
- 能够在快节奏的环境中工作
- 能够举起和弯腰，偶尔可能需要在必要协助下举起或移动重达 25 磅的物品
薪资范围
- $17.25 hourly